Refund policy

Returns & Exchanges

We want you to love your ELLE-GANCE purchase. If your order isn’t quite right, eligible items may be returned within 14 days of delivery.

Return Eligibility

Items must be unworn, unwashed, unused, and in their original condition with all original tags attached. Items showing signs of wear, makeup, deodorant, perfume, alterations, or damage may not be accepted.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange. For hygiene reasons, certain accessories and other designated items may also be final sale.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and include your order number and photos of the item.

Start a Return

To request a return or exchange, email info@shopellegance.com with your order number and the item you would like to return. Please contact us before mailing your return so we can confirm eligibility and provide instructions.

Approved returns should be mailed to:

ELLE-GANCE Returns
6071 Old National Hwy Unit A
PMB 172
Atlanta, GA 30349

This address is for mail-in returns only. Customer drop-offs are not available.

ELLE-GANCE
Elegance Within Reach.