Shipping Policy
Thank you for shopping with ELLE-GANCE. We carefully prepare each order to ensure your pieces arrive safely and beautifully.
Order Processing
Orders are typically processed within 1–3 business days. Processing times do not include weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
U.S. Shipping
ELLE-GANCE currently ships within the United States. Shipping rates, when applicable, are calculated at checkout.
Free Shipping
We offer FREE U.S. SHIPPING on orders of $150 or more.
Delivery Times
Delivery times vary depending on the shipping method and destination. Estimated delivery dates provided by the carrier are not guaranteed and may be affected by weather, holidays, or other carrier delays.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking information.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the delivery address.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or you experience a delivery issue, please contact ELLE-GANCE customer service with your order number and relevant photos or information so we can assist you.
ELLE-GANCE
Elegance Within Reach.