Returns & Exchanges
We want you to love your ELLE-GANCE purchase. If your order isn’t quite right, eligible items may be returned within 14 days of delivery.
Return Eligibility
Items must be unworn, unwashed, unused, and in their original condition with all original tags attached. Items showing signs of wear, makeup, deodorant, perfume, alterations, or damage may not be accepted.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange. For hygiene reasons, certain accessories and other designated items may also be final sale.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and include your order number and photos of the item.
Start a Return
To request a return or exchange, contact ELLE-GANCE customer service with your order number and the item you would like to return.
ELLE-GANCE
Elegance Within Reach.